Hi Nils,
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436
[...] Config.pm has: $Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I found this open bug for perl:
http://rt.cpan.org/Public/Bug/Display.html?id=18589
[...] If there is any patch we can apply or other way to fix the problem it would be much appreciated, because at the moment the only solution is to go into the mailbox feeding OTRS and manually delete the offending emails, which is a huge headache.
Do you really need UTF-8? I believe there are indeed some unresolved issues with OTRS and UTF-8. Do you still have these problems when you set your DefaultCharset to iso-8859-1?
Unfortunately we do need OTRS to support UTF-8. Our company produces and supports software products that work with different character sets and we often get mails in different character sets. My understanding, from the bug report above, is that its a pretty simple fix. Regards, -Brendan