Hi there,

 

My users are on another database, linked via LDAP connection

 

Users with é (or accents) become strange when imported into OTRS (for é it becomes ©)

 

All texts, subjects and other fields with accents are correctly replicated in OTRS (text from email è text in the ticket = ok, …)

 

So it is linked to the way the database fields are imported via this LDAP connection …

 

Any idea ?

 

Thanks in advance

 

Have a nice day

 

Philippe

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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