Hi Winter,
The Time Accounting module can be used to keep track of how many hours
an agent worked. This is NOT integrated with OTRS tickets.
HTH,
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Michiel Beijen
Senior Consultant
OTRS BV
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On Wed, Aug 25, 2010 at 11:32 PM, Silver springs
Hi
Could somebody let me know if there is a way to link the projects in Time Accounting module to tickets ? I tried to open a phone ticket and at the bottom of the ticket, there is a field called Time Units. Entered a couple of hours but it did not reflect in the time accounting page.
Winter. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs