Dear otrs Team, Question: Even if I add a new queue called (delete) and also modify the GenericAgent.pm as described in the readme file (14.2.2.deletetickets), the system will not delete tickets moved to the queue "delete" Question2: Is it possible to configure the otrs sothat we may decide which mail has to get a TroubleTicket number? Because also the spammails and not-support-mails get directly and automatically a new TroubleTicket number. Thank you very much for your support in advance. I look forward to hearing from you soon. Best regards Karim SysKonnect GmbH A Marvell®Company ------------------------------------- Karim Jamal Technical Support Engineer -------------------------------------- Phone: +49 (0) 7243502-330 Fax: +49 (0) 7243502-364 Mail: support@syskonnect.de Web: http:\\www.syskonnect.de +++SysKonnect NICs jetzt auch online direkt im deutschsprachigen Vertriebsgebiet erhältlich! Nutzen Sie unser Testangebot. Hier klicken: www.shopsyskonnect.com +++