So is this from the agent interface? or are you treating employees as customers?

On 5 April 2013 19:31, Ugo Bellavance <ugob@lubik.ca> wrote:

Hi,

I'm currently using OTRS 3.0 (but willing to upgrade if needed).  I've been asked by my boss to try to find a way to allow managers to see their employee's tickets.  We use LDAP (AD) for customer backend.  Is there a way to achieve this in OTRS.

Actually, it would be great if we could do that for all managers, but it is mostly for one manager.  If I could tell OTRS to allow this person to see the tickets opened by her employees it may be sufficient.

Thanks,

Ugo

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