Greg Smith wrote:
How do I assign customer users to a company?
# CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_user', [...] # AdminSetPreferences => 1, # use customer company support (reference to company, See CustomerCompany settings) CustomerCompanySupport => 1, <<<<<<----Activate this feature # # cache time to life in sec. - cache any database queris # CacheTTL => 0, {...[ # default selections Selections => { # UserSalutation => { # 'Mr.' => 'Mr.', # 'Mrs.' => 'Mrs.', # }, }, }; When you activate this CustomerCompanySupport Feature, then you can use the Customer Company feature which will allow you to manage your companies seperate from your customers. Then you will have a dropdown menu for customerid. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann