A user sent a large screenshot into OTRS today (3.0 Beta 3) and it seems (based on the coincidental timing) to have caused an issue with the dashboard.
I now get these "Byte order is not compatible at ..\..\lib\Storable.pm " messages in the PerlEx logs (see further down). The web server just returns a 500 error when I request /otrs/index.pl?Action=AgentDashboard
Strangely, I can navigate directly to the attachment via customer and agent interfaces and see the ticket and the attachment in the article.
Has anyone seen this before?
*** 'C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl' log message at: 2010/09/28 18:35:27
PerlEx: Executing script: C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl
Precompiler: Execute called for file [C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
Precompiler: Checking for existence of C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl in Cache
Precompiler: Script C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl is compiled and 848207 minutes old.
Precompiler: Executing
Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl]
Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
Params:[]
Precompiler: Execute Error:
Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl]
Params[]
Byte order is not compatible at ..\..\lib\Storable.pm (autosplit into ..\..\lib\auto\Storable\thaw.al) line 415, at ../..//Kernel/System/Cache/FileStorable.pm line 128
PerlEx: Execute returned: -1
The only related looking message I see in the OTRS log is:
[Tue Sep 28 18:43:49 2010][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][68] Need Content!