we have the Problem that an Generic Agent has delete all Tickets of us. <snip> The Problem is, we have an Error in our Backup and i can only Back to 07.12.2009 but i need 22.12.2009.
I've not verified this, but assume that the OTRS code used the SQL delete command. Assuming this is true the only restoration path available to you would be in the SQL restoration realm. Outside that of OTRS; with no back-up available any solution will probably be in some type of SQL restore. (Don't know what kind of manipulation can be done on the SQL to undo the delete transaction.) You might want to look at the database and see if the ticket/articles were removed (deleted) or simply marked unavailable somehow (moved to a different table) vs. being deleted. gl