Hello, I have strange problem. After adding new user, he is not able to see all queues in "Change queue" dropdown box. He has the same settings like more than 30 users, but they can see all queues correctly. Only difference is, that they were createdit in earlier versions of OTRS and were pass trough with upgrades, he was added as new user trough admin menu. While trubleshuting this problem, I got disturbed with this table: ro Read only access to the ticket in this group/queue. move_into Permissions to move tickets into this group/queue. create Permissions to create tickets in this group/queue. owner Permissions to change the ticket owner in this group/queue. priority Permissions to change the ticket priority in this group/queue. rw Full read and write access to the tickets in this group/queue. It shows more permissions, that I can actually see in admin menu (there are only ro & rw). Maybe this is the root of the problem? I'm using OTRS 2.0.2 Hints more than welcome! TIA, Alex