Probably because your state isn't found in an appropriate regex.
Try these:
\s*Host:\s+(.*)\s*|Notification for [\d\.]+ \((.+)\)
\s*Service:\s+(.*)\s*|\s*==>\s(.+)\s<==
\s*State:\s+(\S+)|State is now:\s+([A-Z]+)
Host would be some sourt
On Thu, Dec 13, 2012 at 1:05 PM, Nico Hoffmann
Hello List,
I have a problem with System Monitoring in OTRS 3.1.11 and multiple sources of alarms. The one source is an Icinga instance and this is working as expected. The other instance is the Hetzner system monitoring available for all root servers, that sends a little bit other notifications like Icinga/Nagios. Here is an example of a notification: ---- Subject: Notification for 5.9.55.176 (irgendwas.bacanol.de) -> smtp:OK
Body: Notification for 5.9.55.176 (irgendwas.bacanol.de):
==> SMTP <== State is now: OK (17:19h 2012.12.13) State before: ERROR (was 14 minutes) Service params: port=25 Service uptime: 99.96% Check output:
smtp connection works
My regex is like the following:
FromAddressRegExp: alarmingaddress@bacanol.de|support@hetzner.de HostRegExp: \s*Host:\s+(.*)\s*|^Notification.*\((.*)\) ServiceRegExp: \s*Service:\s+(.*)\s*|\s*==>\s+(.*)<==\s* StateRegExp: \s*State:\s+(\S+)
----
Do you have any idea why the system claims that "SystemMonitoring Mail: SystemMonitoring: Could not find host address and/or state in mail => Ignoring"?
I tried to test my regex with external sites and perl support, but OTRS seems to treat this maybe different?
Thank you and best regards,
Nico
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