RE: [otrs] Free text for tickets and articles

1 Apr 2004

      Hi Robert,

I've done a little more poking. Article freetext entries are populated in
the database as expected, but the Ticket freetext entries are not. I want
them to appear in the AgentZoomStatus.dtl, but as far as I can tell it
checks to see whether or not there is an entry for each before displaying
it.

Paul
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Robert Kehl
Sent: Thursday, April 01, 2004 5:56 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Free text for tickets and articles
On Thursday, April 01, 2004 11:03 PM
Paul  wrote:
...
It just me or are free text entries for articles and tickets beyond 1
and 2 not working? Using 1.2.2. We rely on this feature for tickets
and it's just not displaying.
You'll have to manually tweak the .dtl files to get all eight. Where do
you want them to be displayed, so I can tell you exactly which files to
tweak.
Regards,
Robert Kehl
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