9 Feb
2016
9 Feb
'16
4:53 p.m.
In version 4 of OTRS we were able to use wildcards in the CustomerID field under Ticket Filter for notifications. All of our customer IDs are prefixed with a building code so we were able to use that to send out notifications to outside emails (non agents) based on specific building. In version 5 those wildcards don't seem to work anymore. It's now an explicit field. Does anyone have any suggestions for making this feature work again? Either code modification or another work around we haven't thought of would be very much appreciated. Thank you! Nick