HI, On 05.12.2009, at 17:05, Михаил Лукин wrote:
True, but just look how easy it is done with f.e. Services<->SLA, Customer User<->Services (which would better be Customer Groups<->Services) and most of all Criticality<->Impact<->Priority. ITSM should be configured by manager through web Admin rather than system administrator through configuration files which is a Perl modules.
your are totally right, but I was not talking about how it could be enhanced, instead I searched for a way how to do it with the standard OTRS as it is currently available with its million of config options. However, I would propose you use ACLs until there is a feature that does allow assign Services to Companies. Look here, you maybe want to put yourself into Cc: http://bugs.otrs.org/show_bug.cgi?id=2258 Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project