Re: [otrs] Dead Icons in Navigation Bar

Hi Michiel, Thank you very much for your help, it worked. There were really two Items that were completely empty but the icons were shown. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Michiel Beijen To: "User questions and discussions about OTRS." Date: 26.11.2009 22:52 Subject: Re: [otrs] Dead Icons in Navigation Bar Sent by: otrs-bounces@otrs.org Hi Markus, I could reproduce this issue by adding a new item via SysConfig in a frontend module registration but not completing it. Could you go to Admin > SysConfig, and click on the 'Download' button to download your own changes? The section you're looking for would be something like this: $Self->{'Frontend::Module'}->{'AgentModule'} = { 'Description' => 'My Description', 'NavBar' => [ { 'AccessKey' => 'c', 'Block' => 'ItemArea', 'Description' => 'My Description', 'Image' => 'image.png', 'Link' => 'Action=AgentModule', 'Name' => 'Name', 'NavBar' => 'Navbar', 'Prio' => '8000', 'Type' => 'Menu' }, { 'Description' => '' } ], Of course the empty 'Description' node here is causing your issue. You can remove it by going to the sysconfig entry for the module, and clicking the 'delete' button next to the empty group. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Fri, Nov 20, 2009 at 8:40 AM, wrote:

Well, that´s te problem. I can open OTRS form any PC in out company with

my user account and I allways get to see the two broken images. Due to the fact that Internet Explorer is our standard browser for the Software we deploy every thing is tested on it. When I right click an see the "properties" the Images is Linked to " http://hostname/otrs-web/images/Standard/".

I already deleted the cache several times, nothing happen to the broken

images, still remain on the same spot.

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

Michiel Beijen ---20.11.2009 08:36:42---Hi Markus, Could it be as simple

as a caching issue? If you'd open OTRS from

From: Michiel Beijen To: "User questions and discussions about OTRS." Date: 20.11.2009 08:36 Subject: Re: [otrs] Dead Icons in Navigation Bar Sent by: otrs-bounces@otrs.org ________________________________

Hi Markus,

Could it be as simple as a caching issue? If you'd open OTRS from another PC with IE8, but with the same OTRS user account, would you have the same broken images?

If you'd right-click on the images, and then select 'properties', you can see the path to the images. What is it?

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS  at booth no. 12 from Nov 24-25, 2009!

On Fri, Nov 20, 2009 at 7:35 AM,   wrote:

...

Hello OTRS Friends,

I´ve run on a problem where I don´t really know how to fix it. First

off all

...

the system specs: - XEN VM -> CentOS 5.4 Final - OTRS 2.4.5 (with Bug fixes) - Apache 2 - Mod Perl - IE 8 (showing the dead icons) - FireFox & Opera & Safari (don´t show the dead icons)

(See attached file: NavBar.jpg)

You can open the attached *.jpg and take a look and you´ll see that there are two dead icons without any meaning. The link is set to be http://hostmaster/index.pl and now pic is shown. Now I would like to get rid of these Icons but I didn´t find any possibility to get rid of same. Has anybody an idea how to get rid of these two icons? I´ve already taken a look in SysConfig->Framework but I have to admit, I didn´t find a single clue where these icons could be enabled.

I appreciate every post to get rid of the icons.

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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