You can allow to change status while composing Note.<br>Look at SysConfig for this option<br><br><div class="gmail_quote">On Thu, Dec 3, 2009 at 7:30 AM, Todd Backman <span dir="ltr">&lt;<a href="mailto:todd@startouch.com">todd@startouch.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">



<div>
<div><font face="Arial" size="2"></font> </div>
<div><span><font face="Arial" size="2">Is there a way to 
change the ticket state via the user interface? Initial state is new and I would 
like to be able to move a ticket into a queue and change it to open. Is this 
possible via the web interface?</font></span></div>
<div><span><font face="Arial" size="2"></font></span> </div>
<div><span><font face="Arial" size="2">Thanks again for a 
great ticket system!</font></span></div>
<div><span><font face="Arial" size="2"></font></span> </div>
<div><span><font face="Arial" size="2">- 
Todd</font></span></div>
<div><font face="Arial" size="2"></font> </div></div>
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