Hello everyone, We've been looking for a new request tracking system. I'm having trouble discerning from the OTRS documentation whether or not OTRS supports one of our requirements. I hoped someone on this list might be able to help. We have many customers who are organization (e.g., ACME Company). Within each organization, there are several users who send us requests. One of the problems we have right now is the Joe and Sue from ACME Company don't talk to each other about their requests. Therefore, both Joe and Sue believe they should get their requests handled immediately without realizing that someone else from their company is ahead of them in the queue. What we would like is a system where Joe and Sue can see each other's requests but not any requests from other customer organizations. Is that possible with OTRS? Thank You, Jason