Re: [otrs] OTRS vs. TurnOver

On Fri, Jan 16, 2004 at 11:09:49AM +0100, Robert Kehl wrote:

On Thursday, January 15, 2004 11:38 PM Jason Coltrin wrote:

...

I will give a brief demo of OTRS to our department heads and compare OTRS to a licensed helpdesk suite called "Turn Over", which runs an AS400 database back-end. Besides the obvious benefits of OTRS (web-based, price, ease of use, email filtering, and support), what are some winning features of OTRS I can highlight?

Not to forget the ability to seamlessly work together with existing LDAP backends for customer and user agent data retrieval!

and thanks to the DB backend and open source databases we can export to XML - and do whatever we want! -- Regards, Wiktor Wodecki net mobile AG - 40470 Duesseldorf - Germany 923B DCF8 070C 9FDD 5E05 9AE3 E923 5A35 182C 9783