Quite Simple!
http://lists.otrs.org/pipermail/otrs/2009-March/025993.html
regards,
amit
--- On Wed, 9/6/10, Jason B. Loven wrote:
From: Jason B. Loven
Subject: [otrs] CC to queue email address?
To: "User questions and discussions about OTRS."
Date: Wednesday, 9 June, 2010, 11:33 PM
Recently it appears that when replying via email that the
replies are automatically set to CC the email address of the queue. Is this a
configurable option? It’s causing a very annoying condition where the
ticket is always flagged as “new” because the reply goes back in to
the ticket as a reply to the ticket from the outside.
Thank
you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.com
Web: http://www.caisoft.com/
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