Re: [otrs] REMOTE_USER not available for HTTPBasicAuth

Spot on. I renamed zzz_otrs.conf to 00zzz_otrs.conf, restarted apache and the REMOTE_USER variable became available. Is that a bug? ie doesn't that mean zzz_otrs.conf is overriding settings made within auth_openidc.conf? I know this is slightly beyond scope, but zzz_otrs.conf must do something "different", as rt.conf (for rtir) also comes after auth_openidc.conf (alphabetically) and doesn't have this issue Thanks for the help! On Fri, Aug 24, 2018 at 5:49 PM Roy Kaldung wrote:

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On Aug 24, 2018, at 7:14 AM, Jason Haar wrote:

have it over the entire site - ie all Locations. The rpm created /etc/httpd/conf.d/zzz_otrs.conf - so it's the last conf to be parsed, and it contains non Auth references - so it should get what everything else gets. Also, I created "/opt/otrs/bin/cgi-bin/test.pl" and that does not show REMOTE_USER, but /var/www/cgi-bin/test.pl does

I would give it at try to let the openidc config load after zzz_otrs.conf

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-- Cheers Jason Haar Information Security Manager, Trimble Navigation Ltd. Phone: +1 408 481 8171 PGP Fingerprint: 7A2E 0407 C9A6 CAF6 2B9F 8422 C063 5EBB FE1D 66D1