If it's an existing MySQL database, you already will have a *native* MySQL
connection, so just create a DB connection to it. Copy the CustomerUser
sections related to DB from Defaults.pm to Config.pm and verify/establish
the credentials to your source customer information. Optionally, make it
read-only if you don't want it to be changed from OTRS.
On Tue, Jul 24, 2012 at 7:15 AM, Derek Kiely
Hi All,****
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I have an existing mysql database which contains all of our customer information (its part of another application) and I want to pull the customer information into our OTRS Customer database.****
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What is the best approach to take to implement this? Is there an ODBC Connector available?****
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Derek Kiely****
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