Good day,

I am having problem with user permission, I have set agent permission to a group as follows;
ro                - yes
move_into  - yes
create         - yes
owner         - no
priority       - no
rw               - yes

After submitting, the ownership and priority change to yes. How do i ensure that the agent doesn't have the permission to change the ownership.
The agent should be able to read and update ticket, move ticket into queue and finally create it.

I tried a couple of time to change it but doesn't seem to work. Pls help.

Thanks,
Fairuz