Here is my config file (I think this is what you were referring to) # OTRS config file (automaticaly generated!) # VERSION:1.1 package Kernel::Config::Files::ZZZAuto; use utf8; sub Load { my ($File, $Self) = @_; delete $Self->{'SendmailBcc'}; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::Host'} = 'mail.mydomain.com'; $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'LogModule::LogFile'} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'CheckEmailAddresses'} = '0'; $Self->{'CheckMXRecord'} = '0'; $Self->{'DefaultCharset'} = 'utf-8'; $Self->{'Organization'} = 'My Org'; $Self->{'AdminEmail'} = 'mail@mydomain.com'; $Self->{'FQDN'} = 'computer.domain.corp'; $Self->{'SecureMode'} = 1; } 1;