Hi Wagner,
no, it is not stored in the database.
If you need to have customer details stored permanently in the database you could use this Feature Add-on:
http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/descriptions/#StoringLDAPAttributes
On 20.10.2011, at 17:44, Wagner wrote:
The customer info that is retrieved by the Active Directory, is stored somewhere in the database?
-- Cheers, Nils
http://webint.cryptonode.de
/ a Fractal project