
6 May
2011
6 May
'11
8:36 p.m.
Hi all, Recently, our company migrated from OTRS 2.0.4 to OTRS 3.0.7. Overall, there are some nice new bells and whistles, but we are missing a few conveniences from the older version. One issue is that in the Zoom view, when viewing an article, the From, To, and CC lines only show the individuals' names rather than also showing their email addresses. We found that it was useful to see the full email addresses; there can be situations where a contact has multiple email addresses and it is helpful to verify that the correspondence is being sent to the right one. Is there an option or style that can be applied to achieve this result? Thanks in advance! Paarvai