Hello! I have two questions. THe first one concerns the way OTRS deals with customer data. I wouldn't like to create a username and password for every customer because it would be impractical for me to educate them on how to use otrs. So, how would it be possible to enter customers in the database without creating login information for each? The username and password fields on the customer user creation screen are mandatory and I have to fill them in. Question no.2 concerns the images otrs displays (or not in my case) in the browser. The only problem is I cant see any images in the browser when I use otrs. I checked the properties of the images and found that they reside in the /var/lib/otrs/httpd/htdocs/images/Standard directory. So, I tried setting the permissions of the files in Standard to a+rwx but I still cant see any images when I use otrs. What could be the problem? I am using debian with a 2.2.20 kernel. Apache/1.3.33 MySQL Thanks, Tom. -- The lady on the call box in Monkey Island 2 Guybrush: I'm lost in the Inky Island Jungle in Monkey 2 Lady: Just walk off the edge of the screen