
Yeah, we pay for the support and have been pretty happy with it so far :)
Other than the time difference which causes a delay in responses I would recommend it if you really care about your support system.
-Andy
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Vicente Barbera
Sent: Wednesday, April 04, 2007 4:02 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Otrs support
Ok,
sorry i didn't see it.
Thanks Bas.
2007/4/4, Bas Rijniersce
Hi,
Hi all,
otrs support is too slow, is there another support site? mailinglist is too slow. No answers to the questions and probems.
If you would have looked on the main website, you would have seen the link Support -> Commercial support: http://otrs.org/support/ OpenSource projects don't come with an SLA, they come with a manual and friendly people who try to help. If you need commercial grade support, you will have to pay for it.
Regards, Vince
Bas
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