Re: [otrs] POP3S: Auth for user ...... failed"

First thing: In my opinion, this is too many boxes from which to fetch. In my opinion, you should alias/forward to *one* box and fetch that one. It will achieve the same result and minimize points of failure. (Set your Postmaster dispatch by "To") Second: Auth is auth. OTRS is reporting that your fetch is not authenticating. And if you're using gmail, you will have this problem (try the IMAPS connection instead). Read more on people/someone who disagree/s with me: http://forums.otterhub.org/viewtopic.php?f=62&t=11240 http://forums.otterhub.org/viewtopic.php?f=81&t=19869 On Tue, May 28, 2013 at 7:16 AM, Kaushal Shriyan wrote:

On Tue, May 28, 2013 at 4:43 PM, Kaushal Shriyan

...

wrote:

...

Hi,

I keep getting this error in spite of setting the password correctly in PostMaster mail accounts under Email Settings in OTRS Dasboard. Not sure why its failing. I have double checked entering the same credentials using the google apps web interface and i do not see any issue. Please suggest.

[root@otrs ~]# cat /var/log/otrs.log | grep -i Error [Tue May 28 16:21:04 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user qmt@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:22:07 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user itsupport@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:23:08 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user portaloncall@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:24:08 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user myntlink@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:26:04 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user qmt@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:27:13 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user portaloncall@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:28:13 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user myntlink@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:29:17 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user catalogoncall@mydomain.com/pop.mydomain.com failed! [Tue May 28 16:30:17 2013][Error][Kernel::System::MailAccount::POP3S::_Fetch][149] POP3S: Auth for user wmsoncall@mydomain.com/pop.mydomain.com failed! [root@otrs ~]#

Let me know if anyone needs any additional information

Regards

Kaushal

Hi Again,

Further to the earlier email, I am running OTRS version 3.2.7 on CentOS Linux Version 6.4

Regards,

Kaushal

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs