Re: [otrs] Installing

Hello Michiel! I have discovered that OTRS was not reporting back to itself its current version. I wanted to let you know how I fixed the problem in case someone else was having it. I had to edit Kernel/Package/Package.pm, line 1869 Where it says..... my $CurrentFramework = $Self->{ConfigObject}->Get{'Version'}; to my $CurrentFramework = "2.4.7"; We keep multiple versions of OTRS installed (we have been testing it for a couple of years now) and every time we install a new version we symlink to "otrs". I have a suspicion that this was the problem and not with the OTRS software (which is very well written). I discovered this when I noticed that the module was not echoing the current version in it's error message... Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.4.x;) does not match your Framework ()! The current version number should have printed inside "does not match your Framework (<VERSION NUMBER>)!" Julian On 1/26/10 4:43 PM, "Michiel Beijen" wrote:

Hi Julian,

What does the Support Module tell you? What OS are you running? I

previously had some issues running OTRS on perl 5.10.1; 5.10.0 seemed fine though. Am wondering how it can be you happen to run 5.10.1; afaik no Linux distributions are shipping that at the moment.

Also, if you install the

packages with otrs/bin/opm.pl - does that work for you?

Regards, -- Michiel

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On Tue, Jan 26, 2010 at 4:09 PM, Cook,

Julian wrote: Hello! I am trying to install OTRS::ITSM through the package manager. I am running OTRS 2.4.6 and am trying to install ......

ITSM Core 1.3.2 GeneralCatalog 1.3.2

I get an error when I try to install this. It¹s listed below. Is there another version of OTRS::ITSM I should be using for OTRS 2.4.6? Many thanks! Julian

------------------------------------ Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Jan 26 10:06:45 2010

 Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.4.x;) does not match your Framework ()!

 Traceback (24510):

   Module: Kernel::System::Package::_CheckFramework (v1.106) Line: 1885    Module: Kernel::System::Package::PackageInstall (v1.106) Line: 361    Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.81.2.1) Line: 1398    Module: Kernel::Modules::AdminPackageManager::Run (v1.81.2.1) Line: 1001    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819    Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

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