Hey Dan,
That's great - I've just made changes to our install to show customer and owner
in the queue view pages. Just saves a handy few seconds here and there! :)
Another un-related question, is, is there any way to assign tickets in bulk to a
agent rather as well as a queue? That would be a life saver too!
Thanks
Justin
Quoting Dan King
Hi Justin,
One option is the method Laurent mentions. Another method would be to add your own custom field in sysconfig instead of changing how one of the defaults works. Another option is to add a custom field in sysconfig under Frontend::Agent::Ticket::MenuModulePre. The code must be added in Ticket.xml under the Kernel/Config/Files directory.
The second method allows you to create the functionality you need without removing any of the existing functionality that you may want for future needs.
If you have any questions on the code to add in Ticket.xml just send me a personal email.
Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca http://www.carms.ca
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: August 7, 2007 10:45 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer Change Option without using Zoom
Hi Justin,
I think you should be able to customize/configure this through SysConfig Frontend::Agent::Ticket::MenuModulePre. It seems links appearing in QueueView for Tickets are defined there so maybe you will be able to add a new one like ##470 :) or even use an existing one such as Spam or Delete (unabled by default it seems).
Best regards,
Laurent
Le mardi 07 août 2007 à 15:01 +0100, justinjohnson@f2s.com a écrit :
Hi All,
Is there a quick and easy way of having the customer option on queueview rather than having to to go zoom first?
Thanks
Justin
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