All, I am in the process of doing a test evaluation of OTRS for some support functions at our institution. I have come across a rather odd problem. The auto-reply function on a particular queue works fine when a mail is sent directly to the server and delivered to the queue, but when I configure the server to use POP3 to download messages from an external mail box to the same queue the auto-reply function does not run for these messages. What I wish to know is this expected behaviour or is there something I have missed? I will be trying out a fetchmail based configuration later. ====================================================== G.T.Smith Computer Officer ASSL mailto:G.T.Smith@bham.ac.uk ====================================================== When you Have lost your inns, drown your empty selves, for you will have lost the last of England.. Hilaire Belloc ======================================================