Look at: Admin-Area: -> SysConfig -> Search for "responseformat" -> Go to: "Ticket::Frontend::ResponseFormat:" Hope this helps. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dan King Sent: Tuesday, July 31, 2007 9:41 PM To: otrs@otrs.org Subject: [otrs] Location of previous email message bodies. Hi list, I really want to move the location of the previous emails message bodies so it will be located below the signature from the current email being sent to a customer. Does anyone know if there is a way to do this easily? Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca http://www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.