Hi Eric,

In otrs go to Admin, then Users <-> Groups and select your account.

Do you have associated privileges to faq and faq_admin?

Regards,

David

On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand <eb@sistech.fr> wrote:
Hello,

We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message :

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan  7 14:58:40 2010

Message: Permission denied!

Traceback (8980):
  Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010
  Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
  Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47
  Module: (eval) (v1.81) Line: 204
  Module: ModPerl::RegistryCooker::run (v1.81) Line: 204
  Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170
  Module: ModPerl::Registry::handler (v1.99) Line: 31

It seems I do not have the correct permission. How can I know what type of user I should be ?

Regards.

Eric Boudrand
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