Re: [otrs] Form-based ticket

On 10/25/06 3:26 PM, "Stefan Tunsch" wrote:

I would like to know if OTRS supports any type of form-based data entry of tickets?

When used as a email management platform this has little sense, but when used through the web interface, forcing users to fill a form before sending the ticket is in many cases very interesting.

I probably misunderstand your question, but we have a form that sends the results as an email to OTRS. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com