RE: [otrs] backup on server 2003

22 Aug 2007

      Peter,

Oh you are right, I did tweak the backup script.

Here's the old code --

# backup application
if ($FullBackup) {
    print "Backup $Directory/Application.tar.gz ... ";
    if (!system("cd $Home && tar -czf $Directory/Application.tar.gz .")) {
        print "done\n";
    }
    else {
        print "failed\n";
    }
}

And here's the new code --

# backup application
if ($FullBackup) {
    print "Backup $Directory/Application.tar.gz ... ";
    if (!system("tar -czf $Directory/Application.tar.gz $Home/.")) {
        print "done\n";
    }
    else {
        print "failed\n";
    }
}

Your suggestion got me taking a closer look at what was going on with the
genericagent backup..

It appears that the genericagent files I need to backup are in kernel/system
not kernel/config ... See below.

[c:\otrs\otrs]dir *genericagent* /s/b/a
C:\otrs\otrs\bin\GenericAgent.pl
C:\otrs\otrs\Kernel\Config\GenericAgent.pm.dist			(this wont
match *.pm since its .dist)
C:\otrs\otrs\Kernel\Config\GenericAgent.pm.examples		(this wont
match *.pm since its .examples)
C:\otrs\otrs\Kernel\Modules\AdminGenericAgent.pm
C:\otrs\otrs\Kernel\Output\HTML\otter\AdminGenericAgent.dtl
C:\otrs\otrs\Kernel\Output\HTML\Standard\AdminGenericAgent.dtl
C:\otrs\otrs\Kernel\System\GenericAgent		(this appears to contain my
agents)
C:\otrs\otrs\Kernel\System\GenericAgent.pm
C:\otrs\otrs\scripts\test\GenericAgent.t

So here's my additional changes --

Before --

# backup Kernel/Config.pm
print "Backup $Directory/Config.tar.gz ... ";
if (!system("cd $Home && tar -czf $Directory/Config.tar.gz Kernel/Config.pm
Kernel/Config/Files/ZZZA*.pm Kernel/Config/GenericAgen*.pm")) {
    print "done\n";
}
else {
    print "failed\n";
}

After  --

# backup Kernel/Config.pm
print "Backup $Directory/Config.tar.gz ... ";
if (!system("tar -czf $Directory/Config.tar.gz $Home/Kernel/Config.pm
$Home/Kernel/Config/Files/ZZZA*.pm $Home/Kernel/System/GenericAgent*")) {
    print "done\n";
}
else {
    print "failed\n";
}

This seems to work now.  Thanks for prodding me to fix this :)

I'm not sure why the script doesn't just backup up the entire OTRS/Kernel
folder.  I might change this later to do so. 

Ron

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Peter Hoogkamer
Sent: Wednesday, August 22, 2007 10:24 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] backup on server 2003

Hello Ron,

Thanks for the information. I was looking for this. It is a simple
implementation.
Did you customize the backup.pl file since I see mybackup.pl??
Could you're mistake be here:

Kernel/Config/GenericAgen*.pm

should be:
Kernel/Config/GenericAgen[t]*.pm

So a t behind the GenericAgen

Peter

2007/8/22, Ron DeFulio :
...
Here's what you need to do in order to get backup.pl running on windows.
First, install cygwin unix tools for windows.
Second, I created a batch file to run the backup.pl... Here's what the 
batchfile looks like --
set path=%path%;c:\otrs\mysql\bin;
cd otrs
perl scripts\mybackup.pl -d \\backupserver\backupdata\otrs cd ..
I named mine OTRS_Backup.bat and put it in the otrs directory with the 
other start/stop batch files.  I run it with c:\otrs as my current
directory.
Note that it changes to the c:\otrs\otrs directory in order for the 
tar commands in the backup.pl to work right.
This backs up the mysql data to another machine along with the config
data.
I only get one error that I haven't been able to resolve yet..  "tar:
Kernel/Config/GenericAgen*.pm: Cannot stat: No such file or directory"
Not sure why that's failing, but I'm getting the Application data and 
the mysql data backed up regularly.
Good Luck
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf 
Of Nils Breunese (Lemonbit)
Sent: Wednesday, August 22, 2007 9:28 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] backup on server 2003
Peter Hoogkamer wrote:
...
Here is what I thought. When I run backup.pl under Windows it cannot 
find "which" and that's a typical linux command for finding 
something in the linux system. Windows does not understand this. 
Oke, different solution then.
Ok yeah, then backup.pl won't work under Windows. I recommend backing 
up your servers anyways, so OTRS would just be backed up with the rest 
of the machine.
Nils Breunese.
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