Hi all,
I need help upgrading from 2.4.7 to 3.0.2.
I downloaded the file OTRS-3.0.2-01.noarch.rpm file from the OTRS.org website and I tried to follow the instructions in http://doc.otrs.org/3.0/en/html/x907.html 3.3 Upgrading the OTRS Framework. We are installing it on a OpenSuse 11.2 system, but we have little knowledge of Linux systems. The 2.4.7 system worked fine all the time, but we are not getting this 3.0 version up and running.
What did we do (our reference is the website)?
* Stopping all relevant services succeeded with 1 exception (apache), but I presume that is because we don't have it?
* Backing up everything succeeded
* We didn't set up a new system
* The install by double clicking the file succeeded
* We also restored the old config file successfully
* Set file permissions also was succesfull
* Apply the database changes (part 1/2) didn't succeed. When running the script "cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs" we receive the following message "ERROR 1045 (28000) : Access denied for user 'root'@'localhost' (using password:YES)
* Run the migration script succeeded without errors
* Apply the database changes (part 2/2) failed with the same error as above!
* Refresh the configuration and delete caches. Please run: shell> bin/otrs.RebuildConfig.pl and shell> bin/otrs.DeleteCache.pl succeeded without errors
* Restart your services also succeeded without the apache
After this when I try to go to our OTRS website (http://our system name/otrs/index.pl) I get the following error :
"Software error:
Can't load backend module Kernel::System::Cache::File! at /opt/otrs//Kernel/System/Cache.pm line 83."
Can someone please help us?
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
Erik van Ast
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: woensdag 17 november 2010 11:36
To: otrs@otrs.org
Subject: otrs Digest, Vol 26, Issue 38
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Message: 1
Date: Wed, 17 Nov 2010 03:14:40 -0500
From: Mark Shepard