On Thursday, January 22, 2004 9:00 PM
Leonardo Amezquita wrote:
I copy the section of "delete Tickets" of the page that your me you
sent. But can't to know that it works.
i hope that can to help me
Ok, here we go step by step:
1) Create a queue named "delete" (if you haven't done so already).
2) Create and/or edit /opt/otrs/Kernel/Config/GenericAgent.pm to look
like this:
# --
# Kernel/Config/GenericAgent.pm - config file of generic agent
# Copyright (C) 2002-2003 Martin Edenhofer
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Config::GenericAgent;
use strict;
use vars qw($VERSION @ISA @EXPORT %Jobs);
require Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# ----------------------------------------------------------------------
-
# config options
# ----------------------------------------------------------------------
-
%Jobs = (
# --
# [name of job] -> close and delete all tickets in queue delete
# --
'delete' => {
# get all tickets with this properties
Queue => 'delete',
States => ['new', 'open'],
Locks => ['unlock'],
# new ticket properties (no option is required, use just the
options
# which should be changed!)
New => {
# DELETE!
Delete => 1,
},
},
);
# ----------------------------------------------------------------------
-
# end of config options
# ----------------------------------------------------------------------
-
1;
3) Now execute the Generic Agent:
/opt/otrs/bin/GenericAgent.pl
It will close and delete all new, open and unlocked tickets.
4) Refer to the documentation on how to set up the cron jobs to have the
GA being executed at regularly intervals:
http://doc.otrs.org/1.1/html/cronjob.html
The GA is nothing more than:
*/20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null
It's included in the default cronjobs:
http://doc.otrs.org/1.1/html/cronjob-default-cronjobs.html#AEN833
hth,
Robert Kehl
--
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http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
