Hi,

I’ve upgraded my OTRS from 2.3.4 to 2.4.7.

Unfortunately when I want to create a new ticket through Web Customer Page (http://mydomain/otrs/customer.pl) I have this error log:

Software error:

Global symbol "%Error" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 265.

Global symbol "%Error" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 268.

Global symbol "%Error" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 269.

Global symbol "%Error" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 271.

Global symbol "@Attachments" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 277.

Global symbol "$Dest" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 279.

Global symbol "$NewQueueID" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 280.

Global symbol "%TicketFreeTextHTML" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 281.

Global symbol "%FreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 282.

Global symbol "%Error" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 283.

Global symbol "$NewQueueID" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 297.

Global symbol "%TicketFree" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 314.

Global symbol "%TicketFree" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 317.

Global symbol "%TicketFree" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 318.

Global symbol "%TicketFreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 328.

Global symbol "%TicketFreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 329.

Global symbol "%TicketFreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 330.

Global symbol "%TicketFreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 331.

Global symbol "%TicketFreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 332.

Global symbol "%TicketFreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 343.

Global symbol "%TicketFreeTime" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 346.

Global symbol "$To" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 376.

Global symbol "$NewQueueID" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 391.

Global symbol "$NextScreen" requires explicit package name at ../..//Kernel/Modules/CustomerTicketMessage.pm line 434.

syntax error at ../..//Kernel/Modules/CustomerTicketMessage.pm line 437, near "else"

../..//Kernel/Modules/CustomerTicketMessage.pm has too many errors.

Authentication by Radius works fine. I can change settings, perform a search. Problem happens only when I click on “New Ticket”

Help me please!

Thanks!

Alessandro