26 Feb
2008
26 Feb
'08
3:38 p.m.
Ok, thank you too.
Francesco.
2008/2/26, LQ Marshall
I to all, I have a question: when I close a ticket I write a note. I would like that this note is included in the e-mail notification to customer. I can't find how it is possible.
That note is an internal note, it will not be sent to the customer.
If I want to send a message on close, I send a email and set the next state to close.
LQ
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