Hello all,
I'm trying to do a migration from OTRS 1.x to 2.x. My question
is: Has the database schema changed? I'm getting errors
like the following:
Sep 21 06:52:49 localhost OTRS-CGI-10[2050]:
[Error][Kernel::System::Ticket::Article::ArticleGet][Line:964]: Unknown
column 'st.freekey3' in 'field list', SQL: 'SELECT sa.ticket_id,
sa.a_from, sa.a_to, sa.a_cc, sa.a_subject, sa.a_reply_to, sa.
a_message_id, sa.a_body, st.create_time_unix, st.ticket_state_id,
st.queue_id, sa.create_time, sa.a_content_type, sa.create_by,
st.tn, article_sender_type_id, st.customer_id, st.until_time,
st.ticket_priority_id, st.customer_user_id, st.user_id, su.login,
sa.article_type_id, sa.a_freekey1, sa.a_freetext1, sa.a_freekey2,
sa.a_freetext2, sa.a_freekey3, sa.a_freetext3,
st.ticket_answered, sa.incoming_time, sa.id, st.freekey1,
st.freetext1, st.freekey2, st.freetext2, st.freekey3, st.freetext3,
st.freekey4, st.freetext4, st.freekey5, st.freetext5, st.freekey6,
st.freetext6, st.freekey7, st.freetext7, st.freekey8,
st.freetext8, st.ticket_lock_id, st.title,
st.escalation_start_time, st.freetime1 , st.freetime2
FROM article sa, ticket st, system_user su
where sa.id = 137072 AND sa.
Is there a preferred method for migrating the MySQL db to the new instance of OTRS?
THanks,
Braun Brelin