
Richard Cross wrote :
Thanks, but that post seems to describe the solution I mentioned above, which is not what I'm looking for.
I found that the easiest way around this problem is to use the FAQ facility and create new FAQ entries with the content I need to send in the "Symptom" field. Then, when creating a New Email Ticket, I can then select the appropriate FAQ and it gets pasted into the email body.
Hello Richard, the FAQ way is a clever workaround. The quicktickets work similiar, you can define buttons per screen and on button click they set predefined values for the HTML controls of the screen. In this way you can insert a predefined text in a text form. Just give them a try, IMHO this would be easier to use than the FAQ way. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de