Is there a way to stop two emails being sent to the
new owner when a ticket owner is changed? Currently one email is sent notifying
the new owner that a ticket has been assigned to them and a second email is
sent to notify that a note attached to a ticket. The note is attached during
the owner change.
Thanks for any help offered.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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