Hi Florian,

Thanks for your reply. I am aware of that feature but I would like to have a specific template preset when I create a new note. Any idea?

Regards,

Rick

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber
Sent: Dienstag, 26. April 2016 03:58
To: otrs@otrs.org
Subject: Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4

 
Hi,
 
22.04.2016 11:30 - Rick Heisterhagen schrieb:
> I used to add custom menu buttons in 
> Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since 
> OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained 
> here: http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
 
 
I use this for new tickets only. For the note I use the OTRS5 integraded feature Template for notes.
 
You create a template - type note and voila. You can use more than one :)
 
best regards
 
-- 
Florian