Its a module you need to activate its disabled by default go to sysconfig in the admin area and in Frontend::Agent::ModuleRegistration turn it on It wiil allow you to view a list of all tickets you have read access to based on weither they are open or closed in a format similar to the search results without having to do a search -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sarahwbs.28304969@bloglines.com Sent: Monday, April 17, 2006 12:41 PM To: otrs@otrs.org Subject: RE: [otrs] view closed tickets without searching No - I'm not sure what that is :) Can you point me in the right direction? Thanks, Sarah otrs@otrs.org wrote: Have you tried the StatusView module
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of
sarahwbs.28304969@bloglines.com Sent: Monday, April 17, 2006 11:30 AM To: otrs@otrs.org Subject: [otrs] view closed tickets without searching
Is there an easy way to view closed tickets without having to search for them?
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