From: Gerald Young <crythias@gmail.com>
To: User questions and discussions about OTRS. <otrs@lists.otrs.org>
Sent: 29/11/2018 1:53 PM
Subject: Re: [otrs] Merge tickets that start with same string

Maybe search, checkbox and bulk actions may be useful.

On Thu, Nov 29, 2018, 7:16 AM William Edwards <wedwards@cyberfusion.nl wrote:
I have imported tickets from our previous ticket system into OTRS. Every single reply is its own ticket with one article right now.

I need to merge these replies together into the tickets that they are about to complete the migration. Each ticket starts with a ticket number. Looking at the ticket number and merging every ticket that starts with that in the subject would do the trick.

Before I start typing this: has anyone made a tool to achieve this before so I don’t have to reinvent the wheel?

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