Hello, list We just aplied OTRS for our customer service, and are quite content with it. Now, if we could rule out some final problems before easter, everyone would be happy :) We have several customers organizations, each with several users. For each customer organization, we have one single CustomerID. All customer users from that organization are given the same CustomerID. We use readable names (not numbers) for the CustomerID. So far, so good. All customer users are also member of one or several groups, connecting them to appropriate ticket queues. The customer users are able to create tickets, and can access their own tickets from the customer interface, but they are not able to see other customer users' tickets. Now, what we want is that a customer user with one CustomerID should be able to access all tickets from all other customer users with the same CustomerID, if he is member of the appropriate groups. Is this possible? How? Regards, Ingvar -- Many that live deserve death. And some that die deserve life. Can you give it to them? Then do not be too eager to deal out death in judgement. For even the very wise cannot see all ends. Gandalf