31 May
2010
31 May
'10
8:23 p.m.
Hi, On 31.05.2010, at 22:06, Siva Prasad wrote:
I created work orders of type approval but I'm unable to approve the ticket.
What would be the way you want to make the Approval and what should happen to the Change and other Workorders if the Approval is given?
How can I assign a change initiator to the change created.
You cannot manually assign a Change Initiator to the Change. The recommendation is to use a RfC Ticket to create the Change, then the Ticket Customer is automatically taken as the Change Initiator. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project