A Configuration Management Database or CMDB is a database used to store Configuration records throughout their life cycle. A CMDB is part of the Configuration Management System, and there may be several databases within the system. Each CMDB stores attributes of and relations between Configuration Items.

About locking, it's a way of claiming responsibility for a ticket. When you as user document a ticket, you also lock it to yourself. The action can be undone and that way the ticket goes back to the queue you initially took it from.

On Tue, Apr 14, 2009 at 2:36 AM, Afshar Mohebbi <afshar.mohebbi@gmail.com> wrote:
Hi,

CMDB means Configuration Mangement DataBase and is structure to support ITSM. All Config Items are saved in CMDB. Notice that CMDB is not an database in a technical point of view.

Afshar Mohebbi

On Tue, Apr 14, 2009 at 11:59 AM, sander vink <vink_sander@hotmail.com> wrote:
Hello All!

I've a few questions.
What do people mean by CMDB?

Why is there a function for lock and unlock a ticket? And how to use it?

Thanks for all of your support!

Kind regards,
Sander

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/



--
Leonardo Certuche
301 284 6250
leonardo.certuche@itcon-ltda.com
www.itcon-ltda.com
Medellín, Colombia