Re: [otrs] Eskalation Notification Mails(How 2 prevent during nights)

18 Nov 2004


      On Thu, 18 Nov 2004 12:48:46 +0100, volker.lipper@de.mecglobal.com
 wrote:
...
Hi list,
how can i prevent OTRS from sending eskal notification mails in the night? i
found some pieces in the config files but they do not seem to be the right
ones....(SendNoPendingNotifications)
Escalation notifications are controlled by the GenericAgent cron. 
Configure your cron so that it only runs during working hours.

Hth,

Tyler Hepworth