Hi Denis,<br><br>You might experience this issue because you have modified the default autoreplies. They are saved in the database using the iso-8859-1 character set.<br>If you&#39;d create your own autoreplies, and your system is set to UTF-8, the replies will also be created as UTF-8.<br>
<br>HTH,<br clear="all">-- <br>Michiel Beijen<br>R&amp;D<br><br>OTRS
AG<br>Norsk-Data-Str 1.<br>61352 Bad Homburg<br>Deutschland<br><br>T:
+31 (0) 6457 42418<br>F: +49 (0) 9421 56818-18 <br>I: 
<a href="http://www.otrs.com/" target="_blank">http://www.otrs.com/</a>
<br><br><font size="1">Business Location: Bad Homburg, Country Court:
Bad Homburg, Commercial register: 10751, Tax ID: 003 240</font><br><font size="1">97505</font>
<font size="1">Chairman of the Board: Burchard Steinbild, Managing
Board: André Mindermann (CEO), Martin Edenhofer</font> <br><br><a href="http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&amp;cHash=ef91fa143e" target="_blank">CU@
IIR Service Desk Forum in Mainz (Germany)</a> and get to know more
about OTRS  at booth no. 12 from Nov 24-25, 2009! 
<br>
<br><br><div class="gmail_quote">On Wed, Oct 21, 2009 at 9:13 AM, kda_greenada <span dir="ltr">&lt;<a href="mailto:kda@greenada.ru">kda@greenada.ru</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Good day.<br>
<br>
There is a problem when I use autoanswer feature for My Queue.<br>
I send mail into queue in UTF-8 codepage (Russian Language), autoanswer return message to my inbox  with<br>
&quot;You wrote:<br>
&lt;OTRS_CUSTOMER_EMAIL[6]&gt;&quot;<br>
But reply in ISO-8859-1 codepage and i have unreadable text in message... and as result history tree of answers to Customer is unreadable...<br>
<br>
How can i adjust codepage in autoanswer and autoreply messages?<br>
<br>
OTRS 2.4.5 with ITSM 1.3.1<br>
<br>
<br>
Excuse my English<br>
<br>
<br>
Best Regards<br>
Denis Kirin<br>
---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br>
</blockquote></div><br>