Martin Edenhofer wrote:
Hi Marshall,
On Wed, Jun 30, 2004 at 03:32:29PM -0700, Marshall28 wrote:
I figured out the last scenario regarding viewing locked tickets with different agents. My next question is, once I've placed a note on that locked ticket is there a way for OTRS to send an e-mail notification to all the agents of the new note? I basically want OTRS to send e-mail to agents whenever something changes on a ticket. no matter what it is. What do you guys suggest?
No. There is no way without modification.
-=> ((otrs.de)) .-)
thanks marshall
Martin Edenhofer
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I wish I could read that site but I don't know German. Has someone already implemented my situation? Also, it looks like the notification for the note is only sent to the owner. Due to that, I would think there is a way to modify something so that it will send to multiple e-mail addresses.